Accessibility

Accessibility statement for South of Scotland Enterprise 

This statement was prepared on 1st April 2020. It was last updated on 17 October 2022. 

This website is run by South of Scotland Enterprise. We want as many people as possible to be able to use this website. For example, that means you should be able to: 

  • Change colours, contrast levels and fonts 
  • Zoom in up to 300% without the text spilling off the screen 
  • Navigate most of the website using just a keyboard 
  • Navigate most of the website using speech recognition software 
  • Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver) 
  • We’ve also made the website text as simple as possible to understand. 

AbilityNet (link opens in a new window) has advice on making your device easier to use if you have a disability.   

 

What to do if you cannot access parts of this website 

If you have any difficulty using this website, or require this information in an alternative format like accessible PDF, large print, easy read, audio recording or braille, please let us know. You can contact us using our online feedback form (link opens in a new window). 

Or, if you prefer, you can contact us on: 

If you're deaf or hearing impaired you can use your textphone to contact us through Relay UK, or search for Relay UK on the App Store for iPhone or iPad and at Google Play for Android - alternatively, you can use Minicom 0800 023 2071 or BT helpline 0800 731 1888  We’ll consider your request and get back to you in 5 days. 

If you've contacted us regarding accessibility and are still dissatisfied with our decision or the way we dealt with your complaint, you can ask the Scottish Public Services Ombudsman (SPSO) to look at it. 

The SPSO cannot normally look at: 

  • A complaint that has not completed our complaints procedure (so please make sure it has done so, before contacting the SPSO) 
  • Events that happened, or that you became aware of, more than a year ago 
  • A matter that has been or is being considered in court 

Contact the SPSO (link opens in a new window)   

Enforcement procedure 

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (link opens in a new window).   

Technical information about this website’s accessibility 

This website is fully compliant with the Web Content Accessibility Guidelines version 2.1 [link to https://www.w3.org/TR/WCAG21/ (link opens in a new window)] AA standard.   

How we tested this website 

This website was last tested during the restructure of the site from June to October 2022 . The test was carried out by I-Finity Associates Ltd who are our website partner. 

The team at I-Finity tested the site using various assistive technologies, such as: 

  • NVDA 
  • Microsoft Windows Speech Recognition
  • VoiceOver 
  • Dragon Naturally Speaking 
  • ZoomText 
  • Wave 
  • Developer tools code audit   (Lighthouse)

We also undertook a range of User Accessibility Testing prior to the restructured site going live on 17 October 2022.

What we’re doing to improve accessibility 

The current website is built upon a hosting and support service provided by I-Finity Associates Ltd. We continue to work with our partners at I-Finity to make our site as accessible as possible. 

Accessibility, alternative formats and ways to access SOSE support

If you prefer to meet in person, or would like to receive our information in alternative formats, including audio, phone, large print or SMS, please get in touch. 

Phone number: 0300 304 8888