Accessibility statement for South of Scotland Enterprise 

This statement was prepared on 1st April 2020. It was last updated on 10 September 2020. 

This website is run by South of Scotland Enterprise. We want as many people as possible to be able to use this website. For example, that means you should be able to: 

  • Change colours, contrast levels and fonts 
  • Zoom in up to 300% without the text spilling off the screen 
  • Navigate most of the website using just a keyboard 
  • Navigate most of the website using speech recognition software 
  • Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver) 
  • We’ve also made the website text as simple as possible to understand. 

AbilityNet (link opens in a new window) has advice on making your device easier to use if you have a disability.   

How accessible this website is 

We are planning to fix all the below issues by the 31st March 2021. 

All pages: 

  • Some links opening in a new tab don't say so when using a screen reader and are missing the related icon 
  • Next and Previous links should include the page name in the link text and their style is not different enough on hover 
  • The breadcrumb secondary navigation functions like an accordion component but isn't marked up in an accessible manner to function as one 
  • Once you select a content navigation link, the focus is not shifting to the content next 
  • Alternative text for the logo in the banner should say 'Homepage' not 'logo' 
  • The site search label is not picked up by NVDA screen reader when it gets the focus  
  • Focus on the site search input is not allowing users to tab back to it once they have passed it 
  • On mobile, the expanded hamburger menu navigation links gives the impression they can be expanded but they can't 
  • Font size are all in pixels instead of 'em' which means texts won't scale well when magnified  
  • Some footer links don't change visual on hover 
  • Some labels are duplicated in the navigation   

Who we are page: 

  • In the stepper panel, the heading structure is not respecting the correct order   

What to do if you cannot access parts of this website 

If you have any difficulty using this website, or require this information in an alternative format like accessible PDF, large print, easy read, audio recording or braille, please let us know. You can contact us using our online feedback form (link opens in a new window)

Or, if you prefer, you can contact us on: 

If you're deaf or hearing impaired you can use your textphone to contact us through Relay UK, or search for Relay UK on the App Store for iPhone or iPad and at Google Play for Android - alternatively, you can use Minicom 0800 023 2071 or BT helpline 0800 731 1888  We’ll consider your request and get back to you in 5 days. 

If you've contacted us regarding accessibility and are still dissatisfied with our decision or the way we dealt with your complaint, you can ask the Scottish Public Services Ombudsman (SPSO) to look at it. 

The SPSO cannot normally look at: 

  • A complaint that has not completed our complaints procedure (so please make sure it has done so, before contacting the SPSO) 
  • Events that happened, or that you became aware of, more than a year ago 
  • A matter that has been or is being considered in court 

Contact the SPSO (link opens in a new window)   

Enforcement procedure 

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (link opens in a new window).   

Technical information about this website’s accessibility 

This website is fully compliant with the Web Content Accessibility Guidelines version 2.1 [link to (link opens in a new window)] AA standard.   

How we tested this website 

This website was last tested on 30th March 2020. The test was carried out by Scottish Enterprise. 

The team at Scottish Enterprise tested the site using various assistive technologies, such as: 

  • NVDA 
  • Talkback 
  • VoiceOver 
  • Dragon Naturally Speaking 
  • ZoomText 
  • Wave 
  • Developer tools code audit   

What we’re doing to improve accessibility 

The current website is built upon an existing service provided by Scottish Enterprise.   This is scheduled to be upgraded on 31st March 2021.  With the upgraded version we will get a host of new accessibility improvements and fixes to current known issues. 

The website is continually analysed by SiteImprove which provides daily reports on content and technical accessibility of the web pages. 

We have also made the following recent improvements, prior to our live site launch on 1st April 2020: 

  • The text wasn't always aligned on the left in various parts of the website 
  • Some texts to describe pictures and icons were missing for screen readers (alt text)  
  • Some links' colour was not contrasted enough once visited 
  • Some buttons' text was in all caps